At Orela, we are committed to delivering your favorite handbags safely and on time. Please review our shipping guidelines below.

Order Processing Time

• All orders are processed within 24 hours after confirmation.

• Orders are shipped via leading courier partners ( Delhivery, Bluedart, Xpressbees, etc.).

• Orders placed on weekends or public holidays will be processed on the next working day.

• During high-demand periods (sales or festive seasons), processing time may be slightly extended.

Once your order is dispatched, you will receive a confirmation message with tracking details.

Shipping Timeline

Estimated delivery time:

• Metro Cities: 4–6 business days

• Other Locations: 5–7 business days

• Remote Areas: 7–9 business days

Delivery timelines may vary depending on courier service and location.

Shipping Charges

• We offer Free Shipping across India on all orders.

• A nominal shipping fee may apply on Cash on Delivery (if applicable).

• Shipping charges, if any, will be clearly displayed at checkout.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS.
You can track your order using the tracking link provided.

If you experience any delays, please contact our support team for assistance.

Delays & Unforeseen Circumstances

While we strive to deliver on time, delays may occur due to:

• Weather conditions

• Courier service disruptions

• Government restrictions

• Incorrect or incomplete address details

Orela is not liable for delays caused by factors beyond our control.

Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate at checkout.
If a delivery fails due to incorrect details or multiple unsuccessful attempts, additional shipping charges may apply for re-dispatch.

Order Safety & Claims

• Do not accept the package if the outer box appear stampered with or damaged.

• Please contact customer care immediately for assistance.

• Record an unboxing video and report any concerns within 24 hours of delivery.

International Shipping

Currently, Orela ships within India only.
For international shipping inquiries, please contact our support team.

Need Assistance?

For any shipping-related queries, feel free to contact us at:
📧 support@orela.com or Call/Whatsapp at: +91-9065220224

Thank you for shopping with Orela — delivering elegance, right to your doorstep.